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- Definitions
1.1. Seller – LLC Trukmė, a company established and operating under the laws of the Republic of Lithuania, legal entity code 159892440, address of the registered office: J. Šimkaus str. 21, Garliava, LT-53204 Kaunas district, Republic of Lithuania, VAT payer’s code LT598924418, data about the company are collected and stored in the Register of Legal Entities of the Republic of Lithuania.
1.2. Store – electronic store of LLC Trukmė, available at https://trukme.lt/lt/;
1.3. Purchase-Sale Contract – a contract for the purchase and sale of goods concluded between the Buyer and the Seller in accordance with the Rules on Purchase and Sale of Goods.
1.4. Buyer – a person who buys Goods or services in an electronic store or uses an electronic store. Buyer – user is a natural person who has reached the age of 18, who intends to purchase Goods or services from the Seller for personal, family or economy needs, for purposes not related to business or profession. Buyer – an entrepreneur is a natural or legal person who intends to purchase Goods or services from the Seller for purposes related to business or profession. If the Buyer is a legal entity, it acts through an authorized representative registered in the electronic store in accordance with the established procedure.
1.5. Product or Goods – the goods presented in the Store, which, in accordance with the procedure established by the Rules, the Buyer has the right to purchase when concluding the Goods Purchase-Sale Contract. "Goods", as defined below in the Rules, shall include both goods and services, unless expressly stated or the context indicates otherwise.
1.6. Rules – these rules for the remote purchase and sale of Goods, which determine the rights and obligations of the Buyer and the Seller, the terms and conditions for the purchase and payment for the Goods and services offered by the Seller, the procedure for the delivery and return of the Goods and services, the liability of the parties and other provisions related to the purchase and sale of Goods and services in the Store. These Rules shall be valid from the 18/10/2022.
2. General provisions
2.1. These Rules shall be a binding legal document that shall determine the mutual rights, obligations and liabilities of the Buyer and the Seller, as well as other provisions related to the purchase and sale of the Goods and services offered by the Seller when the Buyer purchases the Goods in the Store.
2.2. The Buyer can purchase Goods in the Store only after familiarizing himself with and expressing his consent to these Rules. Upon confirmation by the Buyer regarding his acquaintance with the Rules, he shall undertake to comply with them and perform them. By purchasing Goods and services in the Store, the Buyer shall express his consent regarding the application of the Rules and confirm that he has understood them. In case the Buyer has not read and/or understood the Rules or has not expressed his consent thereto, he may not purchase Goods and services in the Store.
2.3. Trade activities in the Store are carried out from the territory of the Republic of Lithuania.
2.4. You can download the current version of the Rules here.
3. Information about the Seller
3.1. More information about the Seller is available in the section „About us“.
3.2. The Seller's contact details are available in the section: https://trukme.lt/lt/content/27-kontaktai.
4. Goods
4.1. The shades of the Goods received by the Buyer and the Goods presented in the on-line store may differ slightly, as the colour resolution depends on the Buyer's individual computer characteristics. The product shall be considered to be in accordance with the offered offer if it corresponds to the example, model and/or description provided in the on-line store.
4.2. The Goods to be transferred shall be packed in a manner customary for such Goods, and if the packaging or packaging may be different, – packed in a manner or in such a container as to ensure the suitability of such type of Goods for storage or transportation under normal conditions.
4.3. Unless otherwise expressly stated, all Goods listed in the on-line store are available. In the event that the ordered Product is no longer available, the Buyer shall be immediately informed thereof by e-mail or other means (call and/or SMS). In this case, the Seller shall offer the Buyer a possible way to solve the problem (for example: refund, additional time to deliver the Product, delivery of an analogous Product, etc.). If the Buyer does not agree with any of the Seller's offers, the execution of the order for the Product shall be terminated.
4.4. The Seller shall have the right to set the minimum and/or maximum order quantity of Goods for certain Products during one order.
5. Personal-data protection
5.1. The Seller shall process the Buyer's personal data in accordance with the Privacy Policy. Given that the Privacy Policy contains important provisions of the Rules, it is recommended for the Buyer to read them carefully and make sure that all provisions of the Privacy Policy are understandable and acceptable to him.
5.2. By expressing the consent regarding these Rules, the Buyer shall agree that notifications necessary for the order, payment and delivery of the Goods will be sent to the e-mail address specified by him.
5.3. The Buyer shall also indicate his personal data (name, surname, delivery address, telephone number), which are necessary for the purchase, delivery and payment of the Goods.
5.4. By registering, the Buyer shall simultaneously grant the Seller the right to collect, accumulate, systematize, use and process for the purposes provided for in these Rules all and any personal data that the Buyer directly or indirectly provides when registering and visiting the on-line store.
5.5. The personal data provided by the Buyer will be processed in accordance with the requirements of the Law on Legal Protection of Personal Data of the Republic of Lithuania, as well as other legal acts of the Republic of Lithuania regulating the processing and protection of this data. When processing and protecting the Buyer's personal data, the Seller shall implement organizational and technical measures that will ensure the protection of personal data against accidental or illegal destruction, alteration, disclosure, as well as against any other illegal processing.
5.6. The personal data provided by the Buyer shall be used exclusively by the Seller and its partners, with whom the Seller cooperates in the administration of the electronic store, the sale and delivery of the Goods and/or other services related to the submission or fulfilment of the Buyer's order. The Seller shall not disclose the Buyer's personal data to third parties, except for the cases mentioned above in this point or after receiving an obligation to do so in the cases provided for in the legal acts of the Republic of Lithuania.
6. Conclusion of the Purchase-Sale contract
6.1. The Rules shall be the basis for concluding and executing one-time contracts for the purchase and sale of goods. Upon conclusion of a contract for the purchase and sale of specific Product according to the procedure provided for in the Rules, the terms and conditions of the Rules shall become the terms and conditions of such contract for the purchase and sale of the Product.
6.2. Only registered Buyers can purchase Goods in the electronic store. Before registration, the Buyer shall also familiarize himself with the Privacy Policy of the on-line store. Upon registration, the Buyer shall be considered to have read the Privacy Policy.
6.3. Registration shall be done by filling out the registration form and providing the necessary data (hereinafter referred to as the Registration data). The Buyer shall be liable for the correctness, confidentiality and/or preservation of the Registration data.
6.4. In order to purchase the Goods, the Buyer shall place an order in the electronic store by filling out the electronic order form there and submitting it to the Seller.
6.5. The Purchase-Sale Contract between the Buyer and the Seller shall be considered concluded when the Buyer, having familiarized himself with the Rules, places an order for the Product and pays for it. If the order is not paid, the Purchase-Sale Contract shall be considered not to have been concluded.
6.6. The Purchase-Sale Contract shall be valid until full performance of the obligations. The Purchase-Sale Contract shall be considered performed when the Goods are transferred to the Buyer in accordance with the procedure established by the Rules and legal acts of the Republic of Lithuania.
6.7. By concluding the Purchase-Sale Contract, the Buyer shall undertake to pay the price of the Goods and accept the Goods ordered in the Store. Upon paying for the order, it is not possible to add more Products to the same order. To order additional goods, it is necessary to submit a new order to the Seller.
6.8. Products in this electronic store can be purchased by Buyers specified in these Rules.
6.9. By expressing consent regarding these Rules, the Buyer shall confirm that he has the right to purchase Goods in this electronic store.
6.10. The amount of the shopping cart shall not be less than 50 EUR. If the amount of the shopping cart, excluding delivery fees, is less than 50 EUR, an administration fee of 5 EUR will be applied to cover the costs of product preparation and warehouse process support. By expressing consent regarding these Rules, the Buyer shall express his consent regarding the procedure for applying the order administration fee specified in this clause and undertake to pay it to the Seller. When the Buyer is refunded the money for the Goods in cases provided by the Rules, the order preparation fee shall be also refunded to him, if the Buyer had paid it. The order preparation fee shall not be applied to Goods that are purchased in our physical stores.
6.11. The procedure for ordering Goods set by the Seller shall give the Buyer the opportunity to check and correct errors before placing the final order. It is recommended for the Buyer to carefully read and check the order placed at each stage of placing the order.
6.12. The Seller shall have the right to contact the Buyer on the phone number specified in the order or by e-mail on the basis of the concluded Purchase-Sale Contract or when resolving any uncertainties regarding the performance of the Purchase-Sale Contract.
6.13. After the Buyer submits and pays for the order or chooses the payment method specified in point 10.1.2, an e-mail confirming receipt of the order shall be sent to him.
6.14. Upon the preparation of the order, the Seller shall send the Buyer an e-mail and/or a short SMS message informing that the Goods have been sent to the Buyer or are ready for pick-up in the store (depending on the chosen method of delivery of the Goods).
6.15. Every Purchase-Sale Contract (order) concluded between the Buyer and the Seller shall be registered and stored in the Store's database.
6.16. By concluding the Purchase-Sale Contract, the Buyer shall express his consent regarding the sending of the electronic VAT invoice for the order with purchase data to the e-mail address specified at the time of purchase. These electronic purchase documents shall be valid without the signature of the Seller and/or the Buyer. The invoice shall be sent by e-mail on business days no later than within 2 business days from the moment when the Buyer accepts the Goods or the Seller transfers the Goods to the courier (if the Goods are delivered to the Buyer using courier services). It should be noted that the VAT invoice shall be issued on the date of the delivery of the Goods to the courier or the day of pick-up/acceptance of the Goods (depending on the chosen method of delivery of the Goods).
6.17. In an exceptional case, if the Seller does not have the opportunity to sell the Product, for example, because the Product is not in stock, because the Product is no longer for sale, the Seller shall inform the Buyer by e-mail or other means (call and/or SMS message) and offer the Buyer a possible solution to the problem solution method (for example: refund, additional term to deliver the Product, delivery of an analogous Product, etc.). In case the Buyer does not agree with any of the Seller's proposals, the execution of the order for the Product shall be terminated and, if the Buyer has already paid for the Product, the Seller shall return the paid amounts immediately, but no later than within 14 (fourteen) calendar days.
7. Rights and obligations of the Buyer
7.1. The Buyer shall have the right:
7.1.1. to buy in the Store in compliance with the Rules, other instructions of the Seller and legal acts of the Republic of Lithuania;
7.1.2. The Buyer (when he is a consumer) shall have the right to withdraw from the Purchase-Sale Contract concluded in the Store, by notifying the Seller in writing no later than within 14 (fourteen) days in accordance with the procedure established by the Civil Code and these Rules;
7.1.3. to ask the Seller to repair or replace poor-quality and/or improperly assembled Goods, proportionally reduce the price of poor-quality and/or improperly completed Goods, or to terminate the Purchase-Sale Contract and return the Product, to use the warranties applicable to the Goods;
7.1.4. other rights provided for in the Rules and/or applicable legal acts.
7.2. The Buyer shall undertake:
7.2.1. to pay the price for the ordered Goods and their delivery, as well as other payments (if specified during the conclusion of the Purchase-Sale Contract) and accept the ordered Goods;
7.2.2. upon receiving the Goods to inspect and check them, as well as to inform the Seller in accordance with the procedure established by the Rules about damage to the shipment, clearly visible defects of the Goods, non-compliance of the Product model and the complete set with the Buyer's order;
7.2.3. to check whether the purchased Product is of good quality, and to inform the Seller about the observed defects in the quality of the Product, which could not be noticed during the transfer of the Product;
7.2.4. after choosing the method of picking up the Goods in the Seller's physical store, pick-up the Goods at the time specified by the Seller;
7.2.5. 5. after choosing the Goods delivery service or other services offered by the Seller, to enable them to be provided, as well as to properly pay for such services;
7.2.6. to pay the costs of returning the Product, if it is borne by the Buyer in accordance with the procedure established by legal acts;
7.2.7. to provide only correct and complete Buyer's registration data, immediately update information if the Buyer's registration data, Product delivery data have changed;
7.2.8. not to use the Store in an illegal manner, including, but not limited to, in a way that may endanger the proper operation, security, integrity of the Store or limit the ability of other persons to use the Store. If the Buyer does not comply with this obligation, the Seller shall have the right to limit, suspend (terminate) the Buyer's access to the Store without prior warning and shall not be responsible for any related losses of the Buyer.
7.2.9. to comply with other requirements established in the Rules and legal acts of the Republic of Lithuania.
8. Rights and obligations of the Seller
8.1. The Seller shall have the right:
8.1.1. to cancel the Buyer's registration, in case the Buyer violates the essential Rules, in particular – by his actions or omission, he threatens or causes damage to the Seller, other Buyers or third parties, the stability or security of the Store;
8.1.2. to limit or prohibit wholesale purchases;
8.1.3. temporarily or completely stop the operation of the Store, change the Store or individual parts thereof, all and any of its content, change the on-line address of the Store operation or (and), taking into account the technical capabilities of the system of the Store, shall have the right to limit the number of registered Buyers; however, this will not affect the Purchase-Sale Contracts concluded by the Buyer and their performance until the Seller's decision to perform these actions;
8.1.4. to change the Rules, the prices of the Goods, the terms and conditions of purchase and/or any other instructions related to the Store by announcing the changes in the Store; however, the changes will not affect the Purchase-Sale Contracts concluded by the Buyer and their performance until the Seller's decision to perform these actions;
8.2. The Seller shall undertake:
8.2.1 to make efforts to create conditions for the Buyer to properly use the services provided in the Store;
8.2.2 to respect the Buyer's privacy, process the Buyer's personal data only in accordance with these Rules, the Privacy Policy and the legislation of the Republic of Lithuania, protect the confidentiality of his data, except for the cases specified in the laws of the Republic of Lithuania and/or the Privacy Policy os the Store;
8.2.3 to comply with all the requirements assumed in these Rules and established in the legal acts of the Republic of Lithuania.
9. Price of Goods and delivery costs
9.1. The prices of the Goods shall be as indicated in the Store. The Seller shall make every reasonable effort to ensure that the prices of the Goods are correct at the time the Buyer places the order. Goods shall be sold to the Buyer at the prices valid in the Store at the time of placing the order. The specific price of the Goods and the amount to be paid for the Goods shall be shown to the Buyer after creating the shopping cart of the Goods. In case the Buyer does not agree with the indicated price, he cannot continue the procedure of ordering the Goods and order the Goods.
9.2. The prices of Goods may change; however, such changes will not affect the concluded Purchase-Sale Contracts.
9.3. The prices of the Goods in the Store and/or in the order shall be indicated in euro value added tax inclusive, which shall be applicable at a specific time in the Republic of Lithuania. In the event that the amount of VAT changes during the period from the day of the order to the day of delivery, the price may change, taking into account the change in the amount of VAT, except in cases where the Buyer has paid for the Goods in full before the change in the amount of VAT takes effect. The Seller shall inform the Buyer in writing about such a price change and shall give the Buyer the opportunity to purchase the Product at a price adjusted for the changed amount of VAT or to cancel the order. The order shall not be processed until the Buyer's response is received. In case it is not possible to contact the Buyer through the contacts specified by him, it shall be considered that the order is cancelled and the Buyer shall be informed thereof in writing.
9.4. The price of the Goods shall not include the price of delivery of the Goods and the price of services that the Buyer can order separately from the Seller. The delivery service and other services shall be paid, unless it is clearly stated otherwise in the Store. The prices of these services and their calculation and payment procedure:
| Delivery method | Price |
| Trukmė transport | 30 eur* |
| Venipak delivery (delivery price depends on the weight of the shopping cart) | |
| 0.001 kg - 2kg | 4.50 eur |
| 2 kg - 5 kg | 5.00 eur |
| 5 kg - 10 kg | 6.50 eur |
| 10 kg - 20 kg | 8.50 eur |
| 20 kg - 30 kg | 10.00 eur |
* We deliver goods in the cities and districts of Vilnius, Kaunas, Klaipėda, Šiauliai and Panevėžys. Delivery service and price are valid for business customers only.
10. Payment terms and conditions
10.1. The Buyer can pay for the Goods:
10.1.1. by using electronic banking;
10.1.2. in cash or by bank card;
10.1.3. by payment (credit or debit) card.
10.2. Legal entities shall also be given the opportunity to pay by bank transfer to the Seller's account specified in the pro-forma VAT invoice sent to the Buyer, indicating the order number given to the Buyer in the payment purpose field.
10.3. For legal entities paying by transfer or electronic banking, it is recommended to transfer the legal entity code in the money transfer information for faster identification of the payer. In this way, the order will be confirmed faster in the system and will start to be executed.
10.4. In case the Buyer chooses the payment method specified in Clauses 10.1.1, 10.1.4, the Buyer shall confirm the payment order in the Buyer's bank no later than 24 (twenty-four) hours after clicking the "Order" button. If the payment order is not confirmed within this period, the Seller shall have the right to consider that the Buyer has refused to conclude the Purchase-Sale Contract and to cancel the order.
10.5. In case the Buyer chooses the cash or bank card payment method specified in Clause 10.1.2, the Buyer can pay for the Goods at the Goods pick-up point no later than 24 (twenty-four) hours after clicking the "Order" button. If the Goods are not paid for within this term, the Seller shall have the right to consider that the Buyer has refused to conclude the Purchase-Sale Contract and to cancel the order.
10.6. The Goods selected by the Buyer shall be reserved in the Seller's system and the Seller shall begin to execute the order:
10.6.1. upon the receipt of a notification by the Seller from the Buyer's bank about the completed payment for the selected Goods – in cases specified in Clauses 10.1.1, 10.1.4 and 10.2 - 10.3.;
10.6.2. upon the receipt of confirmation regarding the provision of financing – in the cases specified in Clauses 10.1.3;
10.6.3. immediately after placing the order, as provided in cases specified in Clauses 10.1.2, 10.5.
10.7. More detailed information related to payment is provided in the section „Settlement“.
11. Delivery of goods
Home delivery
11.1. The Goods shall be delivered only in Lithuania. Delivery with Trukmė transport is only for B2B (business) customers. Possible methods of delivery of goods to the Buyer shall be indicated after the Buyer has created a shopping cart of goods in the Store and indicated the delivery address.
11.2. Delivery service shall be paid. The prices for the delivery of goods are specified in Clause 9.4. The information contained in the link shall be considered an integral part of these Rules.
11.3. By choosing the home delivery service during the order, the Buyer shall undertake to indicate the exact place of delivery of the Goods. The exact delivery price shall depend on the weight, price, distance and delivery method of the ordered Goods.
11.4. If the Buyer chooses the Goods delivery service, their delivery price shall be indicated to the Buyer at the end of the Goods ordering process, before choosing the payment method and/or making the payment. The price of delivery of the goods shall be paid in advance, together with the payment for the Goods. The price delivery of the Goods shall not include the price of the unloading of Goods and bringing-up service referred to in Clause 11.5 of these Rules.
11.5. We do not provide unloading and bringing-up services.
11.6. The Buyer's order shall be fulfilled by the scheduled delivery date specified in the dispatch notice referred to in Clause 6.13, except in cases of force majeure (as defined in Section 16 of these Rules).
11.7. Usually, the Goods are delivered to the address specified by the Buyer, within the time-limit specified in the order confirmation. The Buyer shall be always informed about the expected delivery date of the Product by e-mail or SMS.
11.8. In case of ordering more than one Product, they may be delivered at different times, as they are shipped from different warehouses or ordered according to a special order. There is no additional transport fee for this.
11.9. When ordering the delivery service of Goods, the Buyer shall indicate the exact place of delivery of the Goods and create suitable conditions for unloading the goods (unlock the gate, raise the fence, open the door, etc. By choosing the delivery method with Trukmė transport (Parcels exceeding 150 cm in length and weighing more than 50 kg shall be transported by freight vehicles and unloaded only with the help of this equipment at the address specified by you). You must ensure that the conditions are in place for freight transport to the place of unloading you wish, otherwise the package will not be delivered. Delivery shall be carried out only on business days from 8:00 to 17:00. After 17:00 we will not be able to provide this service. Delivery of parcels shall not be carried out on weekends). The Venipak delivery method is available only for goods (shopping baskets) that do not exceed 1.20 m. height, length measurements and not heavier than 30 kg.
11.10. Goods shall be unloaded at one place specified by the Buyer in case of delivery of the Goods to the Buyer. If the Goods need to be relocated or transported to a place other than the place of unloading of the Goods specified by the Buyer above, the Buyer shall take care of such relocation or transportation of the Goods himself.
11.11. The ownership of the Product shall pass to the Buyer from the moment the courier transfers the Goods to the Buyer. The risk of accidental loss or damage of the goods shall pass to the Buyer when he or a person indicated by him, except for the courier, accepts the Goods. If the carrier of the Goods was chosen by the Buyer himself, and the Seller did not offer such a delivery option, the risk specified in this section shall pass to the Buyer when the Goods are transferred to the first carrier.
11.12. During the delivery of the parcel, the Buyer or, as the case may be, the Buyer's representative shall check the condition of the package of the package together with the representative of the transport company, in accordance with the rules of the organization(s) providing courier services.
11.13. If a damage of the package of the parcel is detected, the Buyer or, as the case may be, the Buyer's representative shall have the right not to accept the parcel. In this case, the representative of the organization providing courier services, together with the Buyer or, as the case may be, the representative of the Buyer, shall fill out a special package inspection report, submitted by the representative of the organization providing courier services, which shall indicate the damage found.
11.14. After the Buyer or, as the case may be, the Buyer's representative accepts the shipment and signs the data logger or paper delivery confirmation provided by the representative of the organization providing courier services without comments, it shall be considered that the Goods have been delivered in an undamaged package, the additional services specified in the data logger or the paper delivery confirmation have been properly performed, unless proven otherwise.
11.15. Upon delivery and transfer of the Goods to the address specified by the Buyer, the Goods shall be deemed to have been delivered to the Buyer, regardless of whether the Goods were actually accepted by the Buyer or any other person who accepted the Goods at the specified address.
11.16. If the Goods will not be accepted by the Buyer, the Buyer must specify the data of the person who will accept the Goods when filling in the delivery information of the order.
11.17. If the Buyer does not meet the Seller's representatives at the delivery address specified in the Buyer's order at the agreed delivery time and within 30 minutes after the agreed delivery time, the Goods shall be considered undelivered due to the Buyer's fault. In this case, the Goods ordered by the Buyer shall be returned to the warehouse of the Goods and the Seller's representative shall coordinate with the Buyer on the next nearest delivery date. The Goods shall be stored in the warehouse until the nearest delivery time, but no longer than 5 business days. After this deadline, the Buyer's order shall be cancelled in accordance with the procedure set forth in Clause 11.24 of the Rules.
11.18. When accepting the Goods, it shall be necessary to present a valid identity document in order to properly identify the Buyer. If the Buyer cannot accept the Goods himself, and the Goods are delivered to the address specified by the Buyer, the Buyer shall have no right to make claims to the Seller regarding the delivery of the Goods to the wrong person.
11.19. Within 14 (fourteen) days from the moment of delivery of the Goods, the Buyer must check the packaging of the Goods, the quantity, the external quality of the Goods (i.e., whether the Goods do not have obvious quality defects), the assortment, completeness and assembly. If the Buyer does not perform this obligation within the specified period and does not make any claims to the Seller, it shall be considered that the packaging of the Goods is suitable, and the quantity, external quality, assortment, completeness and assembly of the Goods comply with the terms and conditions of the Purchase-Sale Contract.
11.20. The Buyer, who refuses to accept the Goods during the delivery of the goods without good reasons, shall cover the costs of returning the Goods at the Seller's request.
Pick-up in a physical store
11.21. At the Buyer's choice, with the exception of the exceptions provided for in the section "Product delivery", the Products ordered in the Store can be picked up free of charge in the physical stores of LLC Trukmė:
J. Šimkaus str. 21, Garliava, Kaunas district
Sandėlių str. 80, Klaipėda;
Metalo str. 11, Vilnius.
11.22. After the Seller prepares the Goods for pick-up, the Buyer shall informed by e-mail and/or short SMS and/or call that the Goods are ready for pick-up.
11.23. Usually, the time-limits for preparing the Goods for pick-up are given in the section „Delivery of Goods“.
11.24. The ordered Goods must be collected no later than 5 business days after the Seller informed the Buyer by e-mail or SMS, or by phone call about the possible pick-up of the Goods. If the Goods are not picked up within the period specified in this clause, the order shall be cancelled. In this case, after cancellation of the order, the money paid by the Buyer for the Goods shall be returned immediately, but no later than within 14 calendar days.
11.25. The ownership of the Product, upon picking it up in the store, shall pass to the Buyer from the moment the Seller transfers the Goods to the Buyer.
11.26. When picking up the Goods in the store, the Buyer shall:
11.26.1. indicate the order number;
11.26.2. provide a valid identity document.
11.27. Only the Buyer can collect the Goods. If the Goods are to be collected by another person, he must be specified as the recipient of the Goods when ordering the Goods. If the Buyer is a legal entity, the Seller shall have the right to demand authorization for the picking up of the Goods.
11.28. After shopping in the Store of LLC Trukmė, you can pick-up the Goods at J. Šimkaus str., 21 Garliava, Kaunas district; Sandėlių str. 80, Klaipėda; Metalo str. 11, Vilnius. Please note that during the purchase, the Buyer shall be allowed to choose the pick-up the Goods only in those stores where there is a sufficient balance of the Goods.
11.29. During the pick-up of the Goods, the Buyer or, as the case may be, the Buyer's representative must check the packaging of the Goods, the quantity, the external quality of the Goods (i.e., whether the Goods do not have obvious quality defects), the assortment, completeness and assembly:
11.29.1. upon detection of a damage of the packaging of the Goods, the quantity of the Goods, the external quality of the Goods (i.e., obvious defects in the quality of the Goods), the assortment, the completeness and the assembly, the Buyer or, as the case may be, the Buyer's representative shall have the right not to accept the Goods;
11.29.2. After the Buyer or, as the case may be, the Buyer's representative accepts the Goods, it shall be considered that the Goods have been delivered in the appropriate packaging, the quantity, quality, assortment, completeness and assembly of the Goods comply with the terms and conditions of the Purchase-Sale Contract.
12. Return of Goods
12.1. The Buyer shall have the right, without giving a reason, to withdraw from the Purchase-Sale Contract and to return the received (picked-up) Goods – within the period specified in Clause 12.3 of these Rules. This provision means that the Buyer, who changes his mind or for other reasons decides to refuse the Goods during the above-mentioned period, shall have the right to notify the Seller orally or in writing of his desire to withdraw from the Purchase-Sale Contract and return the goods to the Seller and recover the money paid. The cost of returning the Product shall be borne by the Buyer.
12.2. The above-mentioned right to withdraw from the Purchase-Sale Contract and to return the Goods shall not apply to contracts for:
12.2.1. Goods manufactured according to the Buyer's special instructions, which are not pre-manufactured and which are manufactured taking into account the Buyer's personal choice or instruction, or for Goods that are clearly adapted to the Buyer's personal needs;
12.2.2. Goods which, due to their nature, are inseparably mixed with other Products after delivery.
12.3. The right of the Buyer to withdraw from the Purchase-Sale Contract and to return the Goods shall be applied only to natural persons and shall occur from the date of conclusion of the Purchase-Sale Contract, as defined in Section 6 of the Rules. The Buyer shall have the right within 14 (fourteen) days from the delivery of the Product to him, to withdraw from the Purchase-Sale Contract and return the Product to the Seller as well as to recover the money paid for it. In individual cases specified by the Seller, quality Goods can be returned within a longer period (such information shall be provided, for example: in the terms and conditions/rules of the published offer, in the rules of the loyalty programme).
12.4. If the Buyer wishes to return the Goods and withdraw from the Purchase-Sale Contract, he must contact the Seller orally or send the Seller a filled-in free form request, which would state the decision to withdraw from the Purchase-Sale Contract. After receiving the Buyer's notification, the Seller shall immediately send a confirmation of receipt of the notification.
12.5. The Goods can be returned at the branch of LLC Trukmė, at J. Šimkaus str., 21 Garliava, Kaunas district, taking into account the exceptions provided for in this section.
12.6. The Buyer shall immediately and in any case no later than within 14 (fourteen) days from the date of submission of the notification to the Seller of his decision to return the Goods (or to withdraw from the Purchase-Sale Contract) return or transfer the Goods to the Seller or to a person authorized to accept the Seller's Goods. If the Buyer has sent the Goods within 14 (fourteen) days fdate of submission of the notification to the Seller about his decision to return the Goods (or to withdraw from the Purchase-Sale Contract), it shall be considered that the Buyer has sent the Goods within the specified deadline for returning the Goods.
12.7. If the Buyer withdraws from the Purchase-Sale Contract and returns the Goods, all money paid for the Goods shall be returned or, in the circumstances referred to in Clause 12.8, part thereof, including delivery costs. After receiving the Goods and assessing their quality, the Seller shall return all or part of the money for the Goods no later than within 14 (fourteen) days from the date of receipt of proof of shipment of the Goods to the Seller or the day of return of the Goods. If only a part of the Goods is returned, the delivery costs for these Goods shall be refunded, if the returned part of the Goods was subject to a delivery fee. In case the Product is returned due to its quality defects, the provisions of Clause 12.11 of these Rules shall apply.
12.8. The Buyer shall be responsible for the decrease in the value of the Product (including, but not limited to, the cases specified in Clause 12.9 of the Rules) caused by actions that are not necessary to determine the nature, characteristics and operation of the Product, i.e., the Seller shall have the right to unilaterally reduce the amount to be returned to the Buyer, in proportion to the aforementioned decrease in the value of the Product.
12.9. The Buyer shall be responsible for the decrease in the value of the Product if the Product returned or its packaging is damaged, the Product has lost its commercial appearance (damaged labels, protective film, etc.), the Product has been used, the Product is without authentic labels, protective packaging and without the same accessories, with which it was sold, the Product is in messy and/or non-original packaging (without instructions and warranty card, if they were delivered with the Product), of a different composition than the one purchased by the Buyer, if the gifts, accessories of the Product or other accessories given to the Buyer together with the Product are not returned.
12.10. When returning, it is necessary to present a VAT invoice (the number thereof), or a receipt from the cash register, or another document confirming the purchase of the Product from the Seller (e.g.: payment card statement) and the order number.
12.11. If the Buyer returns the Goods due to defects in the quality of the Goods, the Seller shall undertake to fully refund to the Buyer the price paid for the poor-quality Goods and to reimburse the costs of delivery and return. If only a part of the Goods is returned, the delivery costs shall be refunded only if the remaining Goods of the same order, when purchased apart, would be charged a lower rate than the rate applied when purchasing the Goods together with the returned Goods and only to the extent that is equal to the difference in the aforementioned rates. If a method of returning the Product other than the one offered by the Seller was chosen, which resulted in disproportionate or higher costs, the Seller shall not be obliged to cover such costs of returning the Product.
12.12. As usual, the Seller shall transfer the refunded amounts to the bank account specified by the Buyer in any bank operating in the Republic of Lithuania. If possible, when the Goods are returned to the department of the returns in the Seller's physical store, the refunds shall be paid in cash.
12.13. The Seller shall have the right not to return to the Buyer the sums paid by him or a part thereof until the Goods are returned or until the Buyer provides proof that the Goods have been sent.
12.14. In the event that the Goods were delivered to the Buyer after the withdrawal from the Purchase-Sales Contract:
12.14.1. the Buyer shall immediately return the Goods to the Seller;
12.14.2. except for cases related to defective Goods, as stipulated in Clause 12.11, the Buyer shall be responsible for covering the costs of returning the Goods to the Seller;
12.14.3. the Buyer shall have the obligation to properly store the Goods until they are returned to the Seller;
12.14.4. the price of the Product and delivery costs areshall be reimbursed to the Buyer in accordance with Clause 12.7.
12.15. In all cases, the Buyer shall have the rights arising from the sale of poor-quality Goods, which are provided for by the legal acts of the Republic of Lithuania. The return rules specified in section 12 or other sections of the Rules shall not affect the existence of these rights.
13. Quality of Goods
13.1. The characteristics of the Goods for sale shall be specified in the Product description attached to each Product. If the characteristics or properties of the Goods are indicated differently and contradict each other in the name or description, it shall be considered that the correct information is provided in the Product description.
13.2. The Buyer shall be informed that due to the characteristics of the electronic devices used by the Buyer, the technical parameters of the electronic devices set (e.g., the screen resolution of the computer used by the Buyer, etc.) or other technical reasons beyond the control of the Seller, the parameters of the goods in the store and visible through the Buyer's electronic devices may not fully correspond to the actual characteristics of the goods specified in the Store (e.g., shades), taking into account minor possible discrepancies in the appearance of the Goods.
13.3. Goods purchased by Buyers (consumers) shall be subject to a statutory 2-year product quality warranty.
13.4. The warranty applicable to goods purchased by Buyers - entrepreneurs shall be specified in the Store. The warranty period and other terms and conditions shall be specified in the Product descriptions.
13.5. The warranty obligations of the product manufacturer shall be valid only if the terms and conditions of use of the product are not violated. Before using the Product, the Buyer must carefully read the Product's operating instructions, if present.
13.6. Defects in the Goods shall be eliminated, defective Goods shall be replaced and returned in accordance with the procedure established in these Rules and taking into account the requirements of the applicable legal acts of the Republic of Lithuania.
13.7. The Buyer, who desires to file a complaint regarding low-quality or incompletely assembled Goods, can do so by coming to the department of Trukmė at J.Šimkaus str., 21, Garliava, Kaunas district or by e-mail at kokybe@trukme.lt.
13.8. When filing a complaint, the Buyer must submit the VAT invoice (the number thereof) or a cash register receipt for the purchase of the Product, or another document confirming the purchase-sale of the Product from the Seller (e.g., payment card statement) and indicate the following information:
13.8.1. Product order number;
13.8.2. specify the defects, signs of failure or missing part of the Product;
13.8.3. provide other evidence, such as a photo of the Product, a photo of the defective area (if it is a mechanical damage and it is possible to take a photo), a photo of the Product packaging, etc.
13.9. When submitting a complaint, the Buyer must indicate the manner in which he wishes the claim to be resolved:
13.9.1. removing the defects of the Product free of charge within a reasonable period of time, if the defects can be removed;
13.9.2. replacing the Product with an analogous Product of suitable quality;
13.9.3. correspondingly reducing the purchase price if the Product cannot be repaired or replaced or if this would cause the Seller to incur disproportionate costs, taking into account all the circumstances, including the value of the Product, if the Product had no defects, the significance of the Product's defects (non-conformity);
13.9.4. returning the paid price of the Product and terminating the Purchase-Sale Contract when the Product cannot be repaired or replaced or if this would cause the Seller to incur disproportionate costs, taking into account all the circumstances, including the value of the Product, if the Product had no defects, the significance of the Product's defects (non-conformity).
13.10. Upon examining the claim, the response about the decision made and the actions to be taken shall be provided within 14 (fourteen) days from the date of receipt of the Buyer's appeal.
13.11. For warranty maintenance issues, the Buyer can also contact us by phone at 880044445 or by e-mail at kokybe@trukme.lt.
14. Manufacturer's Warranty
14.1. Some of the Goods sold by the Seller shall be covered by a manufacturer's warranty. Information about it and applicable terms and conditions shall be provided in the manufacturer's warranty attached to the Goods.
14.2. The manufacturer's warranty shall supplement the Buyer's rights in relation to defective Goods.
15. Liability
15.1. The Buyer shall be responsible for the actions performed using the electronic store, including, but not limited to, the correctness of the data provided in the purchase form. The Buyer shall assume the responsibility for the consequences of incorrect or inaccurate data provided in the purchase form.
15.2. The Store Buyer shall be responsible for the protection and/or transferring of his login data to third parties. If the services provided in the electronic Store are used by third parties who have connected to the Store through the Buyer's login data, the Seller shall consider such person a Buyer and the Buyer shall be responsible for all actions of such a third party performed in the Store.
15.3. The Seller, to the extent that this does not contradict the applicable legal acts, shall be released from any responsibility in cases where losses arise because the Buyer, disregarding the Seller's recommendations and his obligations, did not familiarize himself with these Rules, the Privacy Policy and other documents specified in these Rules, although such an opportunity was given to him.
15.4. Taking into account the provisions of Article 5 part 1 of the Law of the Republic of Lithuania on Assurance of Reliability of Services for Electronic Identification and Electronic Transactions, the Buyer and the Seller agree that the confirmation of the Buyer's actions in the Store with the login data (identification code) shall have the legal power of an electronic signature established in the Article 5 part 1 of the Law of the Republic of Lithuania on Assurance of Reliability of Services for Electronic Identification and Electronic Transactions (i.e., it shall have the same legal power as a signature in written documents and shall be admissible as means of proof in court). The Buyer shall protect his login data to the Store and not disclose them, ensure that the data is known only to him and only he shall use the data, he shall not transfer or otherwise make it possible for other persons to get acquainted with or use the data. In case of a suspicion that the login data could have been obtained by another person, he shall immediately notify the Seller about it, as well as immediately inform the Seller about the breach or disclosure of the login data to the Store. All actions performed using the Buyer's identification code shall be considered to be performed by the Buyer, and the Buyer shall assume full liability for the consequences of such actions.
15.5. The parties shall be liable for the violation of the Purchase-Sale Contract concluded using the Store in accordance with the procedure established by the legal acts of the Republic of Lithuania.
15.6. In case of violation of the provisions of these Rules by the Seller, it shall be liable for the damage or losses suffered by the Buyer, which arise as a foreseeable consequence of the violation of these Rules. Damage or losses shall be considered foreseeable if they are an obvious consequence of the Seller's violation or if the Seller and the Buyer were aware of such damage or losses when concluding the Purchase-Sale Contract.
15.7. The Seller shall not be liable for the information provided on the websites of other enterprises, even if the Buyer accesses these websites through the links in the Seller's Store.
16. Force Majeure
16.1. The Seller shall not be liable for non-performance or delayed performance of the Purchase-Sale Contract or any obligations under the Purchase-Sale Contract, if such non-performance or delay is due to force majeure circumstances.
16.2. In the event that force majeure occurs, which affects the proper performance of the Seller's obligations under the Purchase-Sale Contract:
16.2.1. The Seller shall immediately inform the Buyer; and
16.2.2. The performance of the Seller's obligations arising from the Purchase-Sale Contract will be suspended and the time-limit for the performance of the obligations will be extended for the duration of the force majeure circumstances. If the circumstances of force majeure affect the delivery of the Goods to the Buyer, the Seller shall arrange a new delivery date after the end of the circumstances of force majeure.
17. Exchange of information and transmission of information
17.1. The definition "in writing" as used in the rules shall include e-mails.
17.2. The Buyer, in order to contact the Seller in writing, or in the event that the Rules stipulate the Buyer's obligation to contact the Seller in writing, shall send the Seller an e-mail to the address info@trukme.lt or a regular letter to LLC Trukmė, J. Šimkaus str. 21, Garliava, LT-53204 Kaunas district, Lithuania. The Seller shall inform the Buyer about the receipt of the notice in writing (usually by e-mail). For the purpose of withdrawing from the Purchase-Sale Contract, the procedure for the Buyer to contact the Seller shall be provided for in Section 11 of these Rules.
17.3. The Seller shall send all notifications to the Buyer to the e-mail address provided in the Buyer's purchase form.
18. Right to amend the Rules
18.1. The Seller shall have the right to amend these Rules at any time. Each time the Goods are ordered, for the purpose of concluding the Purchase-Sale Contract between the Seller and the Buyer, the version of the Rules valid at that time shall apply. The version of the Rules that was in place at the time of the Buyer's order shall be valid for orders placed and not completed before the new Rules come into force.
18.2. The Seller shall inform the Buyer about amendments to the Rules (i.e., by e-mail or (and) by providing information in the Buyer's Store account, or (and) by publishing information in the Store, etc.). Each time the Rules are amended, the date of their amendment shall be given in Clause 1.6 of these Rules.
18.3. Changes to the Rules shall take effect from their publication in the Store and apply only to those orders placed by the Buyer after the amended Rules come into force.
19. Miscellaneous
19.1. Any Contract concluded between the Seller and the Buyer shall be governed by these Rules together with the documents clearly specified therein. Any deviations from these Rules shall be valid only if they are formalized in a written document.
19.2. If any provision of these Rules is recognized by a court as illegal, invalid or unenforceable, the other provisions of these Rules shall remain in full force and effect. Any provision of these Rules, found to be illegal, invalid or unenforceable only in part or to a certain extent, shall remain in effect to the extent to which it was not found to be illegal, invalid or unenforceable.
19.3. The laws of the Republic of Lithuania shall be applied to these Rules and the relations between the parties arising under these Rules (including issues of conclusion, validity, invalidity, implementation and termination of the Purchase-Sale Contract) and they shall be interpreted according to the laws of the Republic of Lithuania.
19.4. All information that is presented on the Seller's Store website, including, but not limited to, these Rules, information about the Seller, the offered Goods and services and their features, the implementation procedure of the Buyer's right to withdraw from the Purchase-Sale Contract, Product maintenance services and guarantees provided by the Seller (if they are provided) shall be deemed to be provided to the Buyer in writing.
19.5. The Seller may at any time transfer its rights and obligations arising from these Rules to third parties without the Buyer's consent, however, ensuring that in case the Seller transfers its rights and obligations to third parties, the Buyer's position will not deteriorate and the scope of rights and obligations will remain unchanged.
19.6. All disagreements between the Buyer and the Seller regarding the Rules, including the Purchase-Sale Contract, shall be resolved through negotiations. If the parties do not resolve the dispute through negotiations within 15 (fifteen) days, the disputes shall finally be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.
19.7. The Buyer (consumer) can submit a request and/or complaint regarding the Goods or services purchased in the Store to the State Consumer Rights Protection Office (Vilniaus str. 25, 01402 Vilnius, phone: 8 5 262 67 51, fax: 8 5 279 1466, e-mail tarnyba@vvtat.lt, website www.vvtat.lt, to its territorial units in the counties) or fill out the application form on the Electronic Consumer Dispute Resolution Platform, available at http://ec.europa.eu/odr/. This condition shall not apply to Buyers - entrepreneurs.